Introduction

At Rainbow Passage, privacy privacy is of utmost importance to us. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it.

What Information We Collect

Your username, used for chat interactions during live events.
The content of your chat messages.
Your payment details or PayPal information should you choose to make a donation.
Should you ask for help via the intake application or seek volunteer work through the volunteer application, we will collect your name, email, phone, and any other information you provide to us.

How We Use Your Information

We use your information to provide you with the best possible experience on our website. Whether processing donations or providing you with the services you request, such as chat interactions during live events, or to contact you regarding your request for help or volunteer work. And ensuring a safe, respectful, and inclusive community. We may review chat messages to prevent harassment and protect our community members.

Data Retention

We store chat logs for a period of 30 days to ensure that we can respond to any issues that may arise in relation to harassment or community safety. After this period, chat logs are permanently deleted from our servers.

We store applications for and throughout the completion of the intake or volunteer process. As such we will retain your information for as long as necessary to provide you with the services you request. Once the intake or volunteer process is complete, we will delete your information from our servers.

Security

We take the security of your information very seriously. We use industry standard encryption to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee the absolute security of your information.

Your Rights

Depending on where you are, you may have certain rights in relation to the personal data we hold about you, which may include the right to access, correct, and request the deletion of your personal data.

If you wish to exercise any of these rights, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.